Course Outline

Introduction to Windows 11

  • Overview of features and editions
  • User interface and new usability improvements
  • Deployment and upgrade paths

Supporting Windows 11 Installation

  • Installation requirements and methods
  • Upgrade considerations and clean install
  • Driver compatibility and updates

Troubleshooting Startup and Performance Issues

  • Boot issues and recovery tools
  • Safe Mode, System Restore, and Startup Repair
  • Performance monitoring and optimization

Managing Devices and Drivers

  • Device Manager and driver updates
  • Troubleshooting hardware issues
  • Peripheral compatibility and configuration

Application Support and Troubleshooting

  • Installing and managing applications
  • Compatibility settings and App Installer
  • Common application troubleshooting techniques

Networking and Connectivity

  • Configuring network settings
  • Troubleshooting Wi-Fi, Ethernet, and VPN
  • Network diagnostics and logging

Managing Security and Updates

  • Windows Security and antivirus configuration
  • Firewall rules and advanced settings
  • Windows Update configuration and troubleshooting

Managing User Profiles and Settings

  • User account types and profile management
  • Syncing settings with Microsoft accounts
  • Data backup and file recovery

System Maintenance and Recovery

  • System reset and recovery options
  • Using recovery drive and installation media
  • Backup and restore using File History and OneDrive

Summary and Next Steps

Requirements

  • Experience with Windows client operating systems
  • An understanding of basic networking concepts
  • Familiarity with Active Directory and Microsoft 365

Audience

  • Desktop support technicians
  • Help desk professionals
  • IT support specialists responsible for troubleshooting Windows environments
 35 Hours

Number of participants


Price per participant (excl. VAT)

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